Failed to install roles in Windows Server 2019 with error 0x80073701

 ISSUE:

Failed to install IIS roles on one Windows Server 2019 with error 0x80073701. 

 

TROUBLESHOOTING:

1. We ran the scripts sfc /scannow and DISM.exe /Online /Cleanup-Image /Restorehealth to check the system file integrity, from the output of which we noticed the corruptions related to patch KB5014669 and KB5014022.

2023-05-09 09:26:34, Info                  CBS    =================================

2023-05-09 09:26:34, Info                  CBS    Checking System Update Readiness.

2023-05-09 09:26:34, Info                  CBS    

2023-05-09 09:26:34, Info                  CBS    (p)               CBS Catalog Missing            (n)                                           Package_5472_for_KB5014669~31bf3856ad364e35~amd64~~10.0.1.10

2023-05-09 09:26:34, Info                  CBS    Repair failed: Missing replacement mum/cat pair.

2023-05-09 09:26:34, Info                  CBS    (p)               CBS Catalog Missing            (n)                                           Package_5477_for_KB5014669~31bf3856ad364e35~amd64~~10.0.1.10

2023-05-09 09:26:34, Info                  CBS    Repair failed: Missing replacement mum/cat pair.

…

2023-05-09 09:26:34, Info                  CBS    (w)               CBS Package Index Package Missing               0x80070490                Package_2566_for_KB5014022~31bf3856ad364e35~amd64~~0.0.0.0                Package_2566_for_KB5014022~31bf3856ad364e35~amd64~~10.0.1.14              

2023-05-09 09:26:34, Info                  CBS    (w)               CBS Package Index Package Missing                0x80070490                Package_2567_for_KB5014022~31bf3856ad364e35~amd64~~0.0.0.0                Package_2567_for_KB5014022~31bf3856ad364e35~amd64~~10.0.1.14              

2. As I learned that we have deleted the reg keys for KB5014022 before, we suggested you restore the reg keys or reinstall the package to fix it.

2. From the CBS log, we noticed that the assembly missing issue is caused by package KB5014669, thus we suggested to remove all the related reg key with script remove-Item -path "HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\*KB5014669*".

2023-05-09 09:34:05, Error                 CSI    000068ef (F) STATUS_SXS_ASSEMBLY_MISSING #56773556# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]

2023-05-09 09:34:05, Error                 CSI    000068f0 (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #56773398# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = be61d6ca2ab4dcc4eede90c05a096ade, version 10.0.17763.1790, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}, cb = (null), s = (null), rid = 'Package_5931_for_KB5014669~31bf3856ad364e35~amd64~~10.0.1.10.5014669-10806_neutral', rah = (null), manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]

2023-05-09 09:34:05, Info                  CBS    Failed to pin deployment while resolving Update: Package_5931_for_KB5014669~31bf3856ad364e35~amd64~~10.0.1.10.5014669-10806_neutral from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

2023-05-09 09:34:05, Info                  CBS    Failed to bulk stage deployment manifest and pin deployment for package:Package_3995_for_KB5023702~31bf3856ad364e35~amd64~~10.0.1.10 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

RESOLUTION:

1. Restore the reg key related to KB5014022 or re-install the patch KB5014022 to fix the corruption.

2. Remove the package KB5014669 by running remove-Item -path "HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\*KB5014669*" with powershell as admin.

 

RELATED KNOWLEDGE BASE ARTICLES:

Windows Update (microsoft.com)

Windows Update troubleshooting - Windows Deployment | Microsoft Docs